WHAT WE DO
OUR CORE BUSINESS
- CritiCall Ontario is a 24-hour-a-day 'medical 9-1-1' emergency referral service for hospital-based Ontario physicians.
- CritiCall provides a capacity management system that documents the 'status of' and 'access to' Ontario's acute care beds.
- CritiCall provides implementation, training and problem solving assistance for the Critical Care Information System (CCIS) to Ontario hospital critical care units.
WE PROMISE TO...
Focus on those we serve - foster and support greater integration and co-ordination within and across the various components of the health system; be focused on 'client requirements', recognizing privacy, security and protocol requirements
Foster Relationships - build partnerships with our stakeholders
Use System Approaches - standardize, document and validate all systems and processes
Promote Innovation and Quality - create opportunities and processes that encourage creativity and seamless services; strive for continuous 'system' improvement and alignment
Bring out the Best in everyone - encourage, coach, consult support and develop each other
OUR STANDARDS OF BEHAVIOR
Learning - be partners 'in lifelong learning' advancing system capability to provide patient centered care, by being resilient and responsible
Integrity - earn trust by doing what we say
Innovative - have the curiosity, courage and confidence to pursue new ideas by challenging the status quo, experiment to create value and never settle for mediocrity
Respectful - foster collaborative relationships with each other and those we serve
Accountable - create value and accept responsibility for our activities
Understanding - be open and transparent to foster mutual awareness
Commitment - working together