CRITICALL ONTARIO - CONNECTING PHYSICIANS, RESOURCES AND CARE

CritiCall Ontario is continuing to change and evolve to serve more physicians and in turn, more patients across Ontario.

And we are doing more than that.

In May, we implemented new technology into our Call Centre. This technology is designed to enhance the overall service we provide by enabling us to collect, document and report on the cases managed through CritiCall Ontario more efficiently.
Now that this new technology is in place, when you call us, you may notice :
     1. You will be asked to provide your CPSO number for faster service: Our new system allows us to use your CPSO   number to quickly verify your identity. You can provide this information directly to a Call Agent or enter it from your touchtone phone when you receive a message prompt.
     2. You will be asked to answer our Call Agent's questions sequentially: Our new technology is based on template driven screens. In order to complete the information collection as quickly as possible, our Call Agents will need to fill in all of the mandatory fields. You can help them by answering their questions as they are asked. It will be faster for you and your patient.

Over the course of the next couple of months, we will focus on the Report Building component of our new system. We will be working diligently to ensure the data collected is complete and accurate before we make this information available to our health care partners. Consequently, CritiCall Ontario will not be providing any activity Reports until we complete this process. Our goal is to launch our new Report Suite at the end of July, 2009. If you have any questions or would like more information, please contact your CritiCall Ontario Program Manager .

We have also renewed our commitment to customer care and enhanced our core business to include the following existing services and new services:

  • 24-hour-a-day emergency referral service for physicians across the Province of Ontario.
  • Facilitating advice (consultation) and effecting decisions (patient referral) for emergent, urgent and critically ill patients.
  • Facilitating 'repatriation' of patients sent out of the province by CritiCall, back to Ontario for the remainder of their care.
  • Providing services for hospitals in the event of "major or moderate surge" and "disaster" that requires transfer of patients.
  • Providing a provincial bed board that documents the "status of" and "access to" acute care beds within the Province of Ontario.
  • Providing implementation, training and problem-solving to the critical care units in Ontario hospitals to support the critical care information system (CCIS).

Over the next few weeks and months you will see changes made to our website that will include providing users and hospitals with secure access to enhanced data and reports intended to help further understanding of our critical care system and in so doing, manage it more efficiently and effectively.

As always, we welcome your input. Click here to send us your feedback
Our Contact Information:

CritiCall Ontario
1725 Upper James Street, Suite 200, Hamilton, Ontario.
L9B 1K7
289-396-7000

As always, we are available to serve you, 24 hours a day, 7 days a week at