{"id":1001,"date":"2026-04-13T12:08:20","date_gmt":"2026-04-13T16:08:20","guid":{"rendered":"https:\/\/www.criticall.org\/?p=1001"},"modified":"2026-04-13T12:08:23","modified_gmt":"2026-04-13T16:08:23","slug":"answering-the-call-celebrating-criticalls-first-ornge-telecommunicator-of-the-year","status":"publish","type":"post","link":"https:\/\/www.criticall.org\/fr\/answering-the-call-celebrating-criticalls-first-ornge-telecommunicator-of-the-year\/","title":{"rendered":"Answering the Call: Celebrating CritiCall\u2019s First Ornge Telecommunicator of the Year"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<p><em><strong><img decoding=\"async\" data-src=\"https:\/\/www.criticall.org\/wp-content\/uploads\/2026\/04\/Mike-Parente-Picture-300x169.jpg\" width=\"377\" height=\"212\" alt=\"\" class=\"wp-image-993 alignnone size-medium lazyload\" style=\"--smush-placeholder-width: 377px; --smush-placeholder-aspect-ratio: 377\/212;display: block; margin-left: auto; margin-right: auto;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/strong><\/em><\/p>\n<p>CritiCall is proud to celebrate a milestone moment- our very first Ornge Telecommunicator of the Year Award!<\/p>\n<p>As a unique provincial program within Ornge, CritiCall connects physicians who need support or resources beyond what is available at their hospital to care for any life or limb, urgent and emergent patient. Behind these critical connections is a dedicated team that works together to ensure patients receive the right care at the right time and the right place when they need it the most.<\/p>\n<p>This year, we are honoured to recognize Mike Parente, a CritiCall Call Agent and trained Primary Care Paramedic who has been an integral part of the CritiCall Call Centre team since 2016.<\/p>\n<p>\u201cOur team is made up of hard-working, passionate individuals who are deeply committed to our patients\u2019 well-being, and we work as a cohesive unit to deliver a high standard of care,\u201d says Mike. \u201cI\u2019ve met so many wonderful people here over the last decade, and I am truly honoured to represent CritiCall as its first Telecommunicator of the Year. Knowing this recognition was voted on by my colleagues makes it especially meaningful and something I will always cherish.\u201d<\/p>\n<p>Working in an environment that supports physician consultations comes with pressure. Mike emphasizes the importance of self-care and building strategies to stay grounded in a high-pressure role.<\/p>\n<p>\u201cIt can be challenging dealing with the day-to-day stress associated with our jobs,\u201d he explains. \u201cOver the years, I\u2019ve worked hard to prioritize my mental health. For me, preparation is a huge part of that. I make sure I\u2019m up to date on our processes and protocols, stay within my designated role, and do my best to support patients and physicians appropriately. I also lean on my colleagues and peers for support when handling difficult calls or when I need emotional encouragement.\u201d<\/p>\n<p>While clinical training is not mandatory for Call Agents, the role attracts people like Mike who have a strong desire to help others during critical moments. One of the most rewarding aspects of the role is supporting a diverse network of healthcare professionals, acting as a key connector between providers and services.<\/p>\n<p>\u201cIt\u2019s always nice to feel valued,\u201d he says. \u201cThe people we speak with are usually incredibly grateful and appreciative of the service we provide.\u201d<\/p>\n<p>Outside of work, Mike\u2019s greatest inspiration comes from his family. He speaks fondly of his wife- whose contagious zest for life brings joy to those around her \u2014his two beautiful daughters, whom he is \u2018obsessed\u2019 with, as well as his parents and three sisters, who provide constant support and motivation.<\/p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>CritiCall is proud to celebrate a milestone moment- our very first Ornge Telecommunicator of the Year Award! As a unique provincial program within Ornge, CritiCall connects physicians who need support or resources beyond what is available at their hospital to care for any life or limb, urgent and emergent patient. Behind these critical connections is a dedicated team that works together to ensure patients receive the right care at the right time and the right place when they need it the most. This year, we are honoured to recognize Mike Parente, a CritiCall Call Agent and trained Primary Care Paramedic who has been an integral part of the CritiCall Call Centre team since 2016. \u201cOur team is made up of hard-working, passionate individuals who are deeply committed to our patients\u2019 well-being, and we work as a cohesive unit to deliver a high standard of care,\u201d says Mike. \u201cI\u2019ve met so many wonderful people here over the last decade, and I am truly honoured to represent CritiCall as its first Telecommunicator of the Year. Knowing this recognition was voted on by my colleagues makes it especially meaningful and something I will always cherish.\u201d Working in an environment that supports physician consultations [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":993,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-1001","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-noteworthy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Answering the Call: Celebrating CritiCall\u2019s First Ornge Telecommunicator of the Year &#187; CritiCall Ontario<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.criticall.org\/fr\/answering-the-call-celebrating-criticalls-first-ornge-telecommunicator-of-the-year\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Answering the Call: Celebrating CritiCall\u2019s First Ornge Telecommunicator of the Year &#187; CritiCall Ontario\" \/>\n<meta property=\"og:description\" content=\"CritiCall is proud to celebrate a milestone moment- our very first Ornge Telecommunicator of the Year Award! 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