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CritiCall Ontario\u2019s provincial call centre implemented a new case facilitation system on October 5th, 2023. This marked the first phase in a multi-phase initiative focused on modernizing our call centre operations. This change allows for our call agents to better manage cases through a more streamlined and automated technology-based application, and to better identify and triage cases within CritiCall Ontario scope.<\/p>\n
What is new<\/strong><\/p>\n Questions asked order<\/strong> OHIP Validation<\/strong> REMINDERS<\/strong><\/p>\n Designates<\/strong> [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" CritiCall Ontario\u2019s provincial call centre implemented a new case facilitation system on October 5th, 2023. This marked the first phase in a multi-phase initiative focused on modernizing our call centre operations. This change allows for our call agents to better manage cases through a more streamlined and automated technology-based application, and to better identify and triage cases within CritiCall Ontario scope. What is new Questions asked orderWe will continue to ask the physician\/designate the same hospital and patient demographic questions at the outset of the call, however in a different order to assist our call agents to better identify and triage calls that are urgent\/emergent and life or limb within CritiCall Ontario scope. Refer to the CritiCall Ontario Call Centre Support Guide (formerly our Physician Guide) for physicians\/designates. OHIP ValidationThe new case facilitation system has been built to now integrate the patient\u2019s OHIP number within our application. The call agent will follow a confirmation process that will automatically populate the patient\u2019s name and birthdate. REMINDERS DesignatesDesignates can continue to call in and provide hospital and patient demographics, however the referring physician will need to be available to connect with the consultant on-call.<\/p>","protected":false},"author":2,"featured_media":636,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-noteworthy"],"yoast_head":"\n
We will continue to ask the physician\/designate the same hospital and patient demographic questions at the outset of the call, however in a different order to assist our call agents to better identify and triage calls that are urgent\/emergent and life or limb within CritiCall Ontario scope. Refer to the CritiCall Ontario Call Centre Support Guide (formerly our Physician Guide) for physicians\/designates.<\/p>\n
The new case facilitation system has been built to now integrate the patient\u2019s OHIP number within our application. The call agent will follow a confirmation process that will automatically populate the patient\u2019s name and birthdate.<\/p>\n
Designates can continue to call in and provide hospital and patient demographics, however the referring physician will need to be available to connect with the consultant on-call.<\/p>\n