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Data & Reports

CritiCall Ontario collects data from its systems including case facilitation software, the Provincial Hospital Resource System (PHRS) and the Repatriation Tool. This data is used to produce reports to support hospitals, LHINS, the MOH and specialty groups in system planning and service delivery.
Reports are available to hospitals and other health care stakeholders through CORD, CORD BI and our Secure File Transfer Portal (SFTP):

All access requests for CORD, CORD BI and CritiCall Ontario’s SFTP must be approved and submitted by your hospital’s LRA(s) to the CritiCall Ontario Help Desk on the associated system form. LRAs should consult with their hospital privacy contact for all requests for PHI access to ensure each hospital user’s permitted use under s.37 of PHIPA. All forms are available in the Resources section of our website. For more information about how you can access CritiCall Ontario reports for your hospital, contact your CritiCall Ontario Client Relations Manager.
The following reports are available through CritiCall Ontario.

CritiCall Ontario Hospital Service Accountability Agreement (H-SAA) Reports

These reports are designed to assist LHINs and hospitals with Hospital Service Accountability Agreement (H-SAA) requirements related to CritiCall Ontario.  They identify compliance and opportunities for improvement using indicators from the CritiCall Ontario Case Facilitation System, Provincial Hospital Resource System and the Critical Care Information System.

CritiCall Ontario Case Facilitation Reports

CritiCall Ontario facilitates the consultation and referral of emergent and urgent Ontario patients.  The below reports on patient movement and specialty service responsiveness are available to hospital, LHIN and Ministry of Health stakeholders:

Provincial Hospital Resource System (PHRS) Reports

Hospital Bed and Resource capacity reports capture data entered by hospital users into the Provincial Hospital Resource System and the Critical Care Information System. Resource, capacity and data-entry compliance reports are available on both systems to credentialed users with access to the system libraries.

Other Data Reports

For data not contained in our existing reports, please complete the data request form. All requests will be managed in accordance with privacy legislation, including the Personal Health Information Protection Act, 2004 (PHIPA).

CCIS Data and Reports

Critical Care Information System (CCIS) Reports and Specialty Scorecards
•CCIS Quarterly Reports
•Critical Care Scorecards
•Specialty scorecards for Neurosurgery, Pediatrics, CCRT, Trauma and Burns
•As well as approved ad hoc reports for key stakeholders
All CCIS Reports and Specialty Scorecards are distributed by Critical Care Services Ontario (CCSO).
CritiCall Ontario operates the Critical Care Information System CCIS Prescribed Registry on behalf of Hamilton Health Sciences Corporation (HHS), the Prescribed Person under PHIPA.
To request CCIS data for research or other permitted purposes under PHIPA, please complete the appropriate data request form:

Completed forms and related information must be submitted to the CritiCall Ontario Privacy Lead.
All requests will be reviewed by the CCIS Data Stewardship Committee.

Approved requests will be processed by the CritiCall Ontario Privacy Lead including required execution of a Data Sharing Agreement, identification of secure mechanism for transfer of data and any other conditions or restrictions.