Urgent and Emergent Support for Hospital-Based Physicians
1-800-668-4357 (HELP)
CritiCall Ontario
Address: 1725 Upper James Street, Suite 200, Hamilton, ON, L9B 1K7
Hours: Monday to Friday 8:30 a.m. to 4:30 p.m.
Phone: 289-396-7000
Call Centre
Urgent and Emergent Support for Hospital-Based Physicians
24 hours, 7 days per week
Critical Care Moderate Surge Management Support for Hospitals
The hospital’s Chief Executive Office or a designate can contact Ontario’s dedicated Critical Care Moderate Surge Response Line at:
1-877-668-7874 (ONTSURGE)
Technical Support
CritiCall Ontario Help Desk
helpdesk@criticall.org
For urgent and/or after hours technical support, please contact the appropriate Help Desk by pager.
Pager 1-866-740-3240
Client Relations Team
IMPORTANT When communicating with CritiCall Ontario via e-mail, please do not include or share any of the following information in your message:
• Personal Health Information (PHI) of any kind including patient name, Medical Record Number(s) (MRN), Date of Birth (DOB), or any other information that identifies the specific individual; that may be used or manipulated by a reasonably foreseeable method to identify the individual; or that may be linked by a reasonably foreseeable method to other information that identifies the individual.
• Account Passwords– Passwords should never be shared with anyone, including CritiCall Ontario
• Account Security Phrases (PHRS)
If PHI or other confidential information is required to support further investigation of the issue you have contacted us about, CritiCall Ontario will provide you with instructions on how to provide the required information to us securely.