Contact Us

CritiCall Ontario is located at:
1725 Upper James Street
Suite 200
Hamilton, Ontario
L9B 1K7

Administration
Monday to Friday
8:30 a.m. to 4:30 p.m.
(289) 396-7000
jacklynn.barnett@criticall.org

Call Centre
Urgent and Emergent Support for Hospital-Based Physicians
24 hours, 7 days per week
1-800-668-4357 (HELP)

Critical Care Moderate Surge Management Support for Hospitals
The hospital’s Chief Executive Office or a designate can contact Ontario’s dedicated Critical Care Moderate Surge Response Line at:
1-877-668-7874 (ONTSURGE)

Technical Support
CritiCall Ontario Help Desk
helpdesk@criticall.org

Client Relations Team
clientrelations@criticall.org 

CCIS Help Desk
ccishelpdesk@criticall.org

PHRS Help Desk
phrshelpdesk@criticall.org

IMPORTANT When communicating with CritiCall Ontario via e-mail, please do not include or share any of the following information in your message:

• Personal Health Information (PHI) of any kind including patient name, Medical Record Number(s) (MRN), Date of Birth (DOB), or any other information that identifies the specific individual; that may be used or manipulated by a reasonably foreseeable method to identify the individual; or that may be linked by a reasonably foreseeable method to other information that identifies the individual.
• Account Passwords– Passwords should never be shared with anyone, including CritiCall Ontario
• Account Security Phrases (PHRS)

Please note that if PHI or other confidential information is required to support further investigation of the issue you have contacted us about, CritiCall Ontario will provide you with instructions on how to provide the required information to us securely.

For urgent and/or after hours technical support, please contact the appropriate Help Desk by pager.

Pager 1-866-740-3240